Rental Policy

Our rental rates cover a period of up to 4 days. If you require additional days, they will be charged at 25% of the original rental price per day.

No, you can order as much or as little as you need for your event. 

Yes, we may apply a 20% surcharge for bookings made within 7 days of the rental date to account for the additional coordination and preparation required for last-minute orders.

Especially during the busy season, we receive a high volume of bookings and plan carefully to ensure every client receives the quality and attention they deserve. Last-minute requests can disrupt this schedule, as they often require quicker turnaround and additional logistical planning.

To avoid this surcharge and secure availability, we highly recommend placing your order well in advance.

We have two types of deposits. One is a 50% non-refundable booking deposit and the other is a fully refundable security deposit.

50% Non-Refundable Booking Deposit: For orders over $100 and made at least 6 days before delivery/self pick-up date, we require a 50% non-refundable booking deposit to reserve your rental items. This deposit is 50% of the price of the items you are renting only (does not include service fees except for our Full Service Plus). This deposit covers the costs of prepping and making your items unavailable to rent to others for your date. When final numbers are adjusted before your event, we will reduce your final invoice by 50% of the cost of each canceled item if required, keeping the other 50% non-refundable deposit.

Fully Refundable Security Deposit:  Security deposits require a valid credit card even if you choose to pay with cash or e-transfer for your booking. For rentals of four (4) or less days, a hold for the amount specified on the invoice will be placed on the day of the rental. The hold is applied to the card provided on file or the last one used for final balance payment. The hold is released within seven (7) days of placing the hold once all the items have been returned and inspected by our team. For rentals of five (5) or more days, the security deposit will be charged to the card and then refunded within four (4) business days of return and inspection of rentals. The security deposit is used to cover any damaged, destroyed or lost item costs and a full/partial release is issued after rental items have been picked-up/returned and inspected. If the damages or lost item(s) costs exceed the security deposit held, we will charge the extra amount to your credit card. We will always issue an invoice for any damages or lost item charges. 

A quote is only a price guarantee for up to 30 days from quote date. A quote is not considered a confirmed reservation of your items yet. 

Bookings of $100 or less, and bookings made 5 days or less before your delivery/self pick-up date require full payment and a signed contract to confirm reservation.

Bookings over $100 and 6 days or more before your delivery/self pick-up date require 50% non-refundable booking deposit and a signed contract to confirm reservation.

Orders are considered final and all balances are due 5 days prior to scheduled delivery/self pick-up date, at which time acceptance of any additional changes are solely at our discretion and may incur an extra charge of $100. Orders not confirmed and paid for in full 5 days prior to the scheduled delivery or pickup date are subject to automatic cancellation without notice.

We accept all major credit cards, including Visa, Mastercard, and American Express. For your convenience, we can send a payment request through our online booking system, allowing you to make payments easily from the comfort of your own device.

The security deposit will be placed as a hold on your credit card on the day of your pick-up or delivery. If you haven’t used a credit card for any prior payments and we don’t have one on file, we require you to provide your credit card information at least 5 days before your pick-up or delivery date.

We also accept cash and e-transfers.* HST applies on cash payments. E-transfers can be sent to [email protected] with the password set to your booking number.  

*Security deposits are only accepted on a credit card whether you pay for your rentals through e-transfer or cash.

Yes, we refer to this as self-pick up and self-return.

Self-pick up and return is available Mon-Fri at a scheduled time between 9am - 5pm. Self-returns are due back by 11:30am on return date unless otherwise agreed upon.

Please ensure you have a proper sized vehicle and any help necessary. We do not load/unload or secure your rental items inside your vehicle. 

Also, please ensure to show up at the scheduled times listed on your contract/invoice unless otherwise agreed upon. We are a small business with limited manpower and may have other deliveries and pick ups we have to be on time for. A late fee charge may apply. 

We can deliver in the Simcoe County and GTA areas. This includes Barrie, Wasaga Beach, Newmarket, Bradford, Aurora, Shelburne, Orangeville, Bolton, Brampton, Markham, Concord, North York, Toronto, Mississauga, Etobicoke + more.

Our base service fees include delivery, pickup, setup, and teardown between 9:00 AM and 6:00 PM, Monday–Friday.

Each service is quoted individually and may vary based on factors such as distance, travel time, manpower, vehicle size, delivery windows, weekday vs. weekend service, setup/teardown requirements, and seasonality.

Delivery & Pickup Time Windows

Base pricing includes a 4-hour delivery and pickup window.

You may upgrade to a 2-hour window or an exact time for an additional fee. A specific delivery and pickup time is assigned and confirmed during the week of your event. We schedule as close as possible to your preferred time within the selected window—upgraded windows guarantee your scheduled time falls within that window. Wider time windows allow us to optimize routes to fit all deliveries and pickup's.

Full Service (Setup & Teardown)

When Full Service is selected, delivery and pickup timing fees are included in the setup and teardown service. Only the applicable Setup & Teardown Service Extras will apply; delivery and pickup extras will not be charged separately.

Delivery Service (delivery or pickup) Extras  (Extras applying to both, delivery and pick up, are charged twice.)

• 2-hour delivery or pickup window: $50
• Exact-time delivery or pickup: $80
• Weekend delivery or pickup: $125
• Before 9:00 AM: $120
• Between 6:00 PM – 10:00 PM: $80
• After 10:00 PM: $120

Full Service (setup or teardown) Extras  (Extras applying to both, setup and teardown, are charged twice.)

• 2-hour delivery or pickup window: $50
• Exact-time window: $80
• Weekend: $170
• Before 9:00 AM: $170
• Between 6:00 PM – 10:00 PM: $120
• Teardown after 10:00 PM: $230
  (Setup services are not offered after 10:00 PM.)

No, client is responsible for setting up and coordinating with the venue all delivery and pickup times and requirements. If we are unable to complete our delivery or pick-up at time/address provided by client due to refusal or miscommunication with venue, extra charges will apply for every 15 minutes we need to wait or we may have to leave if we have another delivery that day and cannot guarantee we will return. 

Our delivery fee is based on delivery/pick-up to ground based level, loading dock or with access to elevator service. Client is responsible to notify us of any difficult access at least 8 days prior to delivery date. Additional charges will apply where access is difficult. Should we not receive notification of such access ahead of time and the time allotted for our delivery cuts into our next delivery that day, we reserve the right to cancel your delivery without any refunds. Difficult access is, but not limited to, where the floor(s) is other than at ground level (such as step(s), non-flat, non-smooth surface), uphill, steep hills, stairs, elevators, uneven/irregular/narrow/obstructed floors or pathways (e.g., sand, gravel, pebbles, ragged, rough, dirt, extremely narrow or obstructed pathways and surfaces), multiple level set-up and tear-downs, long distances between parking and rental drop-off, challenging or difficult driveways, windy, narrow, and/or steep canyon roads/paths, difficult parking, clearance issues for vehicles, and otherwise difficult installation, etc. (this list is not exhaustive).

• Standard self pick-ups and returns are available Monday to Friday, 9:00 AM – 5:00 PM.

• All pick-up and return times must be scheduled in advance to ensure staff availability and that your order is prepared.

• Early or late pick-ups/returns outside regular hours may be accommodated by prior agreement only and may be subject to an additional fee.

• Self-Returns are due back by 11:30 AM on return date, unless otherwise agreed on at the time of booking.

Return Responsibility

• Items must be returned on time to avoid late fees and to ensure we can clean, process, and prepare inventory for upcoming events.

• Late returns may impact other clients’ rentals. If items are not returned by the agreed-upon time, a late return fee or additional rental day charge may apply.

• Customers are responsible for ensuring that all items listed on the rental contract are returned together.

We schedule your pick-up and return based on the time and window you selected during booking to ensure a smooth process. As a small business with limited manpower, we carefully coordinate our schedule to accommodate all clients' pick-ups and deliveries.

If you're unable to make your scheduled time, please let us know in advance so we can reschedule. Without prior notice, we cannot guarantee that someone will be available to release or receive your items if you're late. Please also note that you will be charged extra day after your missed return time for the first 2 days and after 2 days the items will be considered lost or stolen. Late pick up may also incur a $20 late fee if we have to reschedule.

Yes, in-fact we encourage our clients or their agent to inspect and sign-off on the items during self pick-up or delivery. During delivery, in the event no one is on site to verify equipment and/or set up instructions the delivery team will leave the equipment and it will be accepted “as is”. No changes, equipment exchanges, or refunds of set up fees will be granted after our team leaves the delivery site. 

While you are not required to wash our rentals, we do ask that you ensure all food and debris are shaken off the linens and that chargers and flatware are rinsed before returning them back to their packaging. Please DO NOT wash our linens. If they get wet or have spilled drinks, please let them dry before packaging so they don’t get moldy. If they get moldy, you will be charged as those lines are non-salvagable.  

- Do not use our rental items near campfires, fireworks or sparklers. 

- Candle wax on linens will incur an extra cleaning charge. 

- Some of our items are not to be used outdoors and any damages will incur a cleaning or damage fee.